Service Interruptions

Past due balances must be paid immediately to avoid interruption of service. Current water bills not paid within ten (10) days of the indicated due date printed on the account statement are subject to service disconnection without further notification.

Service Reconnections
When water service has been disconnected for non-payment of a bill, the full amount of the bill plus a $35.00 re-connection fee must be paid during business hours before service is reinstated.

Water service will no longer be reconnected after normal business hours. Business hours are: Monday - Friday: 8:00 AM – 5:00 PM.

If a payment has not been received in the office before close of business, water service will not be restored. The full payment for the delinquent balance must be received in the Utility Billing Office during business hours, or placed in the drop box by 7:30 am the following business day before a service technician will be dispatched to the property. If the customer is not at home, an attempt will be made to restore service. In order to minimize flooding in the home if faucets have been left on, the service will be turned off and a tag will be left on the door if more than 10 gallons of water flows through the meter. The tag will indicate the service technician was unable to turn service due to running water. Night service will continue to be available until 10 pm for emergencies only.

Please direct questions regarding this new procedure to the City of DeSoto Utility Billing Department by calling 972.230.9627, press 7 to speak with a customer service representative.