Payment Options

Customers are billed monthly for water, sewer, refuse (garbage and brush collection), and drainage services. If payment is not received by the bill due date, a $5.00 late penalty is assessed and the customer has an additional ten (10) days to remit payment. If payment is not received within the ten day late period, the service will be subject to disconnection without further notification.

As a courtesy, the Utility Billing department uses an automated telephone system to contact customers and provide a friendly reminder of an unpaid balance and potential service disconnection activity. Please update your contact telephone number information by contacting the office during business hours or updating your information here. If you are receiving calls from the Utility Billing automated telephone system in error, please contact our office at 972.230.9627.
Payment Options

You may pay your City of DeSoto Utility bill by personal check, cashiers check or money order. Please detach your payment stub from your utility bill and include it with your payment.

Mailing Address

City of DeSoto
P O Box 550
DeSoto, Texas 75123-0550
Telephone or Internet
Call 1-855-748-6063 to make utility payments over the phone or use the Online Bill Pay option.


The City of DeSoto utilities payment system accepts:

  • Visa
  • MasterCard
  • Discover

  • Be prepared with the following information:
  • City of DeSoto account number, including the numbers following the dash.
  • PIN number located on your printed bill
  • Credit card or ATM/debit card number and expiration date
  • Three digit security code on the back of the credit/debit card
  • Zip code where the credit/debit card statement is mailed for payment
  • Routing number and checking account number if paying by check
  • Payment Amount
  • Pen and paper to record the confirmation code
A non-sufficient funds (NSF) charge will be assessed if payment is rejected.
Payment Locations and Drop Boxes

The Utility Billing office is located at:
211 E. Pleasant Run Road
DeSoto, TX 75115
(972) 230-9627

Office Hours:
8:00 am - 5:00 pm
Monday - Friday


For the convenience of our customers, a drop box is located on the east side of Town Center parking area in the round-about. The drop box is marked WATER/COURT and is next to the U.S. Postal box.

Drop box payments may be made by personal check, money order, or cashier's check. The drop box contents are removed once daily at 7:30 am. Payments received after 7:30 am will be posted to your account the following business day.

Do not put cash in the drop box.