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City-wide Announcements

Posted on: May 29, 2020

City of DeSoto Offers Water Bill Credits

Water Bill Relief


The DeSoto City Council approved a plan at their May 19th meeting to offer payment relief to City of DeSoto water and sewer utility customers impacted by the COVID‐19 shutdown. 

 The plan has three components: 

  • Residential customers currently registered to receive the Senior Discount will receive a credit for one free month of water and sewer service. 
  • Business customers deemed “non-essential” during the COVID-19 pandemic are eligible to receive credit for a free month of water and sewer service.
  • Residential customers can apply to have their $40 deposit credited towards their bill if they do not receive the Senior Discount. 

Seniors who are registered to receive the 65+ utility bill discount will see a credit on their statements due for payment in July. Seniors who have not yet registered to receive DeSoto’s Senior Discount can still do so. They must be 65 years of age or older and reside at the property where service is provided to receive a discount on their monthly water bill and to receive this free month credit. The form to request this discount is online at After downloading and filling out the form, they will need to provide a copy of their driver’s license to verify their age and either fax the information to 972-230-5795 or bring it to the Utility Billing office located in City Hall at 211 E. Pleasant Run Road as soon as possible.

Storefront businesses in DeSoto that were deemed “non-essential” and temporarily closed under the Governor’s emergency declaration will also receive a free month of water and sewer service on their statements due for payment in July. Business owners who want to learn if they qualify for the nonessential business credit should contact the Utility Billing Department at 972-230-9627. 

Residential customers may also apply to have up to $40 of their utility deposit applied to their account if they are not eligible for the Senior Discount. To receive this credit of up to $40, customers will need to apply no later than August 31st at or customers will be able to call the Utility Billing Office at 972-230-9627 for information and assistance. Please note that this credit will be reflected on the next billing statement after application. 


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