About Water Main Breaks The City's 200 plus miles of water main are buried beneath the ground surface. As a result of age, condition, environmental factors, or other problems, pipes occasionally break. We are more prone to water main breaks in the winter and spring. The extreme weather changes can cause ground shifts placing an unusual amount of stress on the water main lines.
Report a Water Main Break Water main breaks are a serious problem and require immediate attention by our maintenance crews. If you notice water bubbling up through the ground, a wet area appearing during dry weather, or a loss of water pressure within a service area, please notify the City of DeSoto Water/Wastewater Department by calling 972.230.5724 Monday - Friday 8 a.m. - 5 p.m. or 972.780.6641 after hours and on weekends.
What Happens When a Break Occurs When a break occurs, crews work quickly to make the repairs and restore the water service. To make a repair, the water usually must be shut off. The city makes every effort to notify residents before this occurs. However, due to the emergency nature of the repairs, some notification may not be possible. A water main break usually takes three to six hours to repair.