Online Bill Pay
New Water Service Information
Transfer Water Service
Trash Pick Up
Recycling Pick Up
Garage Sale Permits
Water Saving Tips
Water Utility Billing
Utility Billing Manager
211 E. Pleasant Run Road
DeSoto, TX 75115
Monday - Wednesday
8 a.m. - 5 p.m.
7 a.m. – 7 p.m.
Beginning June 6 Thursday hours will be 8 a.m. - 7 p.m.
Payments can be placed in the dropbox by 7:30 a.m. for same day posting.
The function of the Utility Billing Department is to provide the citizens of DeSoto with prompt and courteous customer service while maintaining an accurate and efficient water billing system. The department provides water and sewer customer service to the citizens of DeSoto, and prepares bills monthly. The Customer Service Department is located in City Hall at the DeSoto Town Center.
Customer check payments are handled as an ACH electronic debit.
When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution.
For questions please call 972.230.9627.
Online Bill Payment
Connection of new water service
Disconnection of meter for final bill
Maintenance/service of water meters
Monthly reading of water meters
Monthly billing of service accounts
Garage sale permits
I just moved to DeSoto, how do I start new service?
How do I disconnect water service?
How do I transfer my water service from one DeSoto address to another DeSoto address?
The City of DeSoto, Texas
211 East Pleasant Run Road
DeSoto, TX 75115
Ph: 972.274.CITY (2489)
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