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Water & Wastewater Department

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1. Why does my water taste or smell funny?

Please refer to our Taste & Odors page. Taste & Odors

2. I am having a sewer backup, what can I do?

Please refer to our Sewer Backup page. Sewer Backups

3. I think I saw water coming up in the middle of the street, who do I call?

Please refer to our Water Main Breaks page. Water Main Breaks

4. I need a water tap or a sewer tap, what do I do?

Please refer to our Water & Sewer Tap Requirements page. Water & Sewer Tap

5. My water pressure is low, who do I call?

Please refer to our Water Main Breaks page. Water Main Breaks

6. Why is the fire hydrant in my neighborhood gushing water?

Although it may appear to waste water, this process is part of a routine maintenance program necessary to maintain the integrity of the water system and to continue to deliver the highest quality water possible to our customers. Please refer to our Fire Hydrant Flushing page for more information. Fire Hydrant Flushing

7. What are your hours of operation?

We are open Monday through Friday from 7:30 a.m. to 4 p.m.

8. What do I do if I experience a sewer emergency after your normal business hours?

Call 972.780.6641. More...