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Alarm Monitoring

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1. How do I get my alarm system converted to the SWRCC Alarm Monitoring service?
2. What is the cost?
3. Why should my security system be monitored by SWRCC?
4. Am I required to get a permit to operate an alarm system?

Animal Shelter

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1. What should I expect at the animal shelter?
2. How long do you hold animals?
3. Does the Tri-City Animal Shelter microchip animals?
4. When will an animal go up for adoption?
5. What is involved in adopting a pet?
6. What kind of pet should I get?

Building Inspections

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1. Water Heaters in the Garage: If I have an existing electric or gas water heater in or accessible from the garage, must I raise it 18 inches above the floor level when it is replaced?
2. Common Homeowner Permits: What are some of the more common permits that homeowners should be concerned with?
3. Acquiring a Permit: How does one acquire a permit?
4. Inspections Required: When is a building inspection required?
5. Building Permits Required: Why does the City of DeSoto require building permits?
6. Construction Hours: What are the hours of work for construction?
7. Building Codes and Zoning: What is the difference between a building code and zoning?
8. Contractor Registration: Do I have to register as a contractor with the City of DeSoto?
9. Requesting a Building Inspection: How do I request a building inspection?
10. Building Codes Adopted: What building codes has the City of DeSoto adopted?
11. Certificate of Occupancy: What is a Certificate of Occupancy?
12. Certificate of Occupancy Inspections: What inspections are required for a Certificate of Occupancy?

Citizen Police Academy

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1. Who can attend?
2. How much does it cost?
3. What happens after the Academy is over?
4. Will I be a police officer after I graduate?

City Manager

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1. How can I commend a City employee?
2. How can I file a claim against the City?
3. How can I check on the status of my claim?
4. Who can I talk to about a claim?
5. What if I have a problem with my cable bill?
6. What if I have a problem with my cable reception?
7. Are there any alternatives to Time Warner Cable in DeSoto?
8. What channel broadcasts city council and school board meetings?

Code Enforcement

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1. Can I park my car on the grass on my property?
2. Can you make my neighbor mow their lawn?
3. I reported high grass last week. Why hasn't it been mowed yet?

Criminal Investigation Division

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1. How do I drop charges against someone?

Engineering

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1. What is the process to submit plans for drainage review?
2. What is the turn around time on submitted plans?
3. My neighbor has done some work on his lot and now I’m getting more runoff. What can I do?

Fire Department

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1. What are DeSoto's hiring requirements?
2. How can I be notified of the next testing date?
3. How do you study for the test?
4. What is the procedure after I take the Civil Service test?
5. Are you paid while attending the Fire Academy?

Human Resources

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1. How do I apply for a Police Officer position?

Library

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1. How do I get a library card?
2. Can I return library materials when the library is closed?
3. Can I access the Internet from the Library?
4. Are there meeting rooms that can be reserved?
5. What does it cost to print from the Internet?
6. I have a question and nobody can answer it.
7. What materials can I find at the library?
8. What if the Library doesn't have the book(s) I need?
9. Do you offer fax services for library users?

Municipal Court

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1. Where can I pay my traffic ticket?
2. What forms of payments does the Municipal Court accept?
3. Who do I call to find out information regarding my Traffic Citation?
4. On what days do you hold court?
5. How can I have a citation dismissed?

My Neighborhood

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1. How do I start an association?
2. How do I find out if my subdivision has an association?
3. How does my association get a tax exempt number?
4. How do I request a speaker for my next association meeting?
5. How do I report a code violation?

Planning & Zoning

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1. How do I obtain a map of the City?
2. What is zoning?
3. How is a piece of property zoned?
4. How do I rezone property?
5. Where can I find information about permitted uses in each zoning district?
6. What are the chances of getting a zoning changed?
7. What is the plat process?
8. How do you obtain copies of different plats or subdivisions?
9. How do you obtain a specific address and/or location within the City of DeSoto?

Police Department

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1. Who do I call to find out if an Accident Report is available?
2. Who do I call to find out information regarding traffic tickets?
3. Who do I call to find out information regarding an impounded vehicle?
4. I had a minor accident. We exchanged information, what do I do now?
5. Where can I pick up a blank Driver’s Crash Report CBR-2 (Blue Form)?
6. Where can I obtain a letter stating I do not have a criminal record within the City of DeSoto?
7. How can I obtain a copy of my criminal record?
8. I need to be fingerprinted. Where can I obtain them and is there a cost?
9. I have an alarm system, do I need to notify the city?
10. How much does a report cost?
11. I am in a hurry, can you fax the reports to me?

Police Department: How Do I...?

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1. How do I bond/bail someone out of jail?
2. How do I bring money to someone in jail?
3. How do I send mail to someone in jail?
4. How do I locate a bail bondsman?
5. How do I speak to the Chief of Police?
6. How do I compliment an officer?
7. How do I start a Crime Watch in my area?
8. How do I set up a police station tour for my group?
9. How do I find out about the safety programs you offer?
10. How do I reserve an animal trap?
11. How do I obtain an alarm permit?

Purchasing

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1. How can I contact the Procurement department?
2. How can I get on a vendors/bidders list?
3. How can I find out about bid opportunities?
4. What are the bidding thresholds?
5. What is a sealed bid or proposal?
6. Where do I turn in a sealed bid/proposal?
7. Can I attend a bid opening?
8. How can I obtain results of a bid award?

Street Department

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1. How do I get speed bumps in my alleyway?
2. Can I have additional streetlights installed in my neighborhood?
3. How do I get my sidewalk repaired?
4. Who fixes signal lights?
5. How can I get a pothole fixed on my street or alley?
6. Who fixes streetlights and how do I get one repaired?
7. Who sweeps the streets?
8. Does the City of DeSoto deliver sandbags?
9. Will the City of DeSoto sand streets during icy weather?
10. Will the City of DeSoto come and clean up the creek behind my house?
11. Does DeSoto have Red Light cameras?

Tax Office

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1. Can I pay with my Credit or Debit Card?
2. Can I pay my County Taxes in your Office?
3. Can I file for my Homestead/Over-65/Disabled Person exemption in your office?
4. Can I change my mailing address in your office?
5. Can I pay with cash?
6. How do I protest my appraised value?
7. Can I make partial payments toward my taxes?
8. What does it cost to file my homestead exemption?

Utility Billing

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1. I just moved to DeSoto, how do I start new service?
2. How do I disconnect water service?
3. How do I transfer my water service from one DeSoto address to another DeSoto address?
4. The water is already on at my new address. How do I transfer service to my name?
5. What are the options for paying my bill?
6. What is my trash day?
7. What holidays is trash not picked up?
8. What is my PIN?
9. How do I contact your office?

Water & Wastewater Department

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1. Why does my water taste or smell funny?
2. I am having a sewer backup, what can I do?
3. I think I saw water coming up in the middle of the street, who do I call?
4. I need a water tap or a sewer tap, what do I do?
5. My water pressure is low, who do I call?
6. Why is the fire hydrant in my neighborhood gushing water?
7. What are your hours of operation?
8. What do I do if I experience a sewer emergency after your normal business hours?